The Role of Emotional Intelligence in Workplace Conflict Resolution

Resumen

Workplace conflicts are inevitable in organizational settings, but the ability to resolve them effectively can significantly enhance team productivity and morale. Emotional intelligence (EI) plays a pivotal role in conflict resolution by enabling individuals to understand and manage their emotions and those of others. This paper explores the relationship between emotional intelligence and conflict resolution in workplace settings, analyzing its impact on communication, collaboration, and organizational outcomes. Using quantitative and qualitative methods, this study provides actionable insights for organizations seeking to cultivate emotionally intelligent leadership.